FAQ
Questions? Browse through our Frequently Asked Questions below to quickly find an answer.
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How do I rent an ebike?
All you have to do is click "BOOK NOW" from the menu of our website (or any Book Now button on the site). After that, simply follow the online booking information. You will also be prompted to sign our rental and waiver agreements as well as enter your payment information. You will receive an email confirmation once your booking is complete. If you prefer, you can also Contact Us and make your reservation over the phone.
What are the guidelines or restrictions?
What is the maximum and minimum group size for tours?
How do the Self-Guided "Show Up and Ride" Tours work?
How do the Guided Tours work?
How physically fit do I need to be?
If I am not an experienced rider, can I take any of the tours?
What class ebikes do you rent and how fast do they go?
Can I run out of battery during a tour?
How safe are your ebike tours?
Where do I pick up my ebike and meet my tour guide?
How does the process work when renting ebikes from a hotel location?
What happens if there is bad weather?
Is food and drink included on your tours?
What forms am I required to sign?
What is the cancellation policy?
What happens if I damage the ebike?
How far in advance do I have to book a tour, and do you take walk-ins?
Do you have a physical location or storefront?